Shipping policy

Shipping Policy

Welcome to InTheAirCandles! We are committed to ensuring that your orders are processed, dispatched, and delivered to you efficiently and reliably. Please read our shipping policy below for detailed information about our dispatch and delivery services.

Dispatch and Delivery Overview

  • Dispatch Time: We aim to dispatch all orders within 48 hours of receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
  • Delivery Area: We currently ship only within the United Kingdom. We do not offer international shipping at this time.

Shipping Methods and Estimated Delivery Times

We partner with trusted courier services to ensure timely and secure delivery. Below are the available shipping options:

  1. Standard Delivery:

    • Estimated Delivery Time: 3–5 working days
    • Cost: £3

  2. Express Delivery:

    • Estimated Delivery Time: 1–2 working days
    • Cost: £5.5

Order Tracking

Once your order is dispatched, you will receive an email with tracking information so you can monitor the progress of your delivery.

Delivery Address

Please ensure that your delivery address is correct at the time of placing your order. We are unable to make changes once the order is dispatched. If an incorrect address is provided, we cannot guarantee the successful delivery of your package.

Missed Deliveries and Re-delivery

If a delivery attempt is unsuccessful, the courier will leave a card with instructions for re-delivery or collection. Please follow the courier’s instructions to avoid delays.

Damaged or Lost Parcels

We take great care to package your items securely. If your order arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date at [Insert Contact Email or Phone Number]. We will work with the courier to resolve the issue promptly.

Contact Us

If you have any questions about your order or our shipping policy, please do not hesitate to contact our customer service team at intheaircandlesuk@hotmail.com or 07712524930.

Thank you for shopping with InTheAirCandles! We appreciate your support.